Careers 

NoC Technician

Work Type: Shift & Hybrid

NOC Technician – Key Responsibilities

  • Monitor network and system health using XTekLtd's NMS dashboards, responding to alerts and performance anomalies in real time.

  • Perform first-level troubleshooting for connectivity issues, SIP trunk monitoring, voice service validations, and incident triage.

  • Document incidents and resolutions clearly within ticketing systems, ensuring accurate escalation paths and timely follow-up.

  • Collaborate with engineering teams to support network changes, maintenance windows, firmware upgrades, and service restorations.

  • Maintain operational readiness by updating runbooks, validating monitoring thresholds, and participating in continuous improvement of NOC processes.

If you are interested in joining our team, please reach out to us at careers@xtekltd.com. We look forward to hearing from you!

Presales Engineer

Work Type: Hybrid

Pre-Sales Engineer – Key Responsibilities

  • Deliver high-impact technical demonstrations showcasing XTekLtd solutions—including networking, voice, collaboration, automation, and AI-enhanced capabilities—to both technical and executive audiences.

  • Engage customers throughout the pre-sales cycle, conducting discovery sessions to understand business challenges and map them to the right technical solutions.

  • Design proof-of-value environments and guided walkthroughs, ensuring customers experience real-world workflows, integrations, and performance outcomes.

  • Create clear technical documentation, including solution briefs, demo scripts, architecture diagrams, and configuration overviews tailored to customer requirements.

  • Act as the technical voice of the customer, providing feedback to engineering and product teams to improve solution quality, user experience, and long-term value.

If you are interested in joining our team, please reach out to us at careers@xtekltd.com. We look forward to hearing from you! 

Operations/Project Coordinator

Work Type: Hybrid

Core Project Responsibilities

  • Coordinate end-to-end project workflows, ensuring scope, timelines, and technical deliverables are aligned across engineering, operations, procurement, and customer teams.

  • Facilitate technical and operational meetings, preparing agendas, tracking actions, and ensuring timely closure of tasks.

  • Maintain all project documentation, including SOWs, schedules, change requests, design packages, and acceptance forms.

Operational Responsibilities

  • Support daily operations by aligning engineering resources, monitoring workload distribution, and ensuring readiness for project execution.

  • Track internal KPIs such as engineer utilization, SLA response timelines, and documentation completeness.

  • Assist with procurement and logistics, ensuring equipment, licenses, and dependencies arrive and are staged on time for deployments.

  • Ensure compliance with internal processes, including ticketing hygiene, quality checks, and post-implementation reviews.

Customer KPI & Experience Responsibilities

  • Manage customer-facing KPIs, including project timeline adherence, communication expectations, milestone acceptance, and overall satisfaction scores.

  • Provide proactive customer communication, issuing weekly status reports, risks, mitigation actions, and expected next steps.

  • Monitor and address project risks, escalating potential issues that could impact customer KPIs or service quality.

  • Ensure a seamless customer experience, serving as the bridge between customers and XTekLtd technical teams to maintain trust, clarity, and predictable delivery.

f you are interested in joining our team, please reach out to us at careers@xtekltd.com. We look forward to hearing from you! 

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